Frequently Asked Questions

Terms of Sale

1. Normally minimum order is $ 500.
2. All prices are F.O.B.; thus the customer will pay all freight. Customer owns goods in transit and must fill all claims for loss, damage of freight overcharges with the freight carrier. 
3. Claims for shortages, damaged or defective merchandise must be reported in writing within 7 days of receipt of goods. Carton shortages must be indicated on carrier's delivery receipt bill of lading.
4. No returns will be accepted without prior authorization and a return authorization number. Cancelled orders may be subject to a 15% restocking fee. Original Packaging, invoice copies and delivery copies must accompany all returns.  

Payment procedure

1. Prepayment for samples or small orders: Paypal, Western Union, or T/T. All merchandise is subject to stock availability.
2. For direct import full container orders:
a. 30% advance deposit required
b. 70% balance required upon loading of goods in Overseas port

Credit Terms

All terms are subject to approval of ECOWis and the company’s Credit Insurance Company. New customers are submitted to Credit Insurance Company for approval. Bank accounts, most current financial statements and trade references are checked.

Shipping 

Customers reserve the right to choose their own Freight Company. We usually ship orders through the most affordable and dependable way with customer’s approval. We try to find the best rates for our clients with several Freight Companies to assure quality and affordable service. Some of the samples orders are freight collect. We schedule the pick-up and delivery of goods and the Freight Company will bill our customer for the shipping charges. For customers within 100km in radius from our location, we deliver free of charge with a minimum purchase of $1000.

Product Guarantee 

ECOWis guarantees all factory defective products at all times. These defects include at the time of opening of the box: not working at all; missing, broken or bent parts. After sale & use and still found defective, guarantee will be for one year after the shipment departs from the factory. Guarantee does not cover normal wear of parts, damage resulting from any of the following: negligent use or misuse of the product, use contrary to operating instructions, or disassembly, repair, or alteration by any person other than our factory service center. 

Defective Products for Full Container Orders: If you need to get replacement for defective merchandise, please send email to sales contactor or info@ecowis.com with necessary photos as proof. As it is customary in direct import full container orders, the Customer will be responsible for the first 3% defectives quantity and Ecowis will replace anything that is above the 3% defectives by free goods on the next shipment.